Onpoint Urgent Care Houston Privacy Policy


This Privacy Policy explains how Onpoint Urgent Care Houston ("we," "us," or "our") collects, uses, and shares your personal information when you visit or use our website, located at https://www.onpointuc.com (the "Site"). By accessing or using the Site, you consent to the collection, use, and sharing of your information as described in this policy.

Information We Collect

We collect various types of information from and about users of our Site, which includes:

  • Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and physical address. This information is typically provided by you when you fill out forms on the Site, like contact forms or appointment request forms.
  • Usage Data: Details about how you interact with the Site, including the pages you visit, the time you spend on each page, the links you click on, and other actions taken on the Site. This information helps us understand user behavior and improve our Site's functionality and content.
  • Device Information: Information about the device you use to access the Site, such as your IP address, browser type, operating system, and device model. This helps us ensure that our Site is optimized for the best user experience across all devices.

How We Collect Information

We collect information in several ways:

  • Directly from You: When you voluntarily provide information by filling out forms on the Site or by directly communicating with us.
  • Automatically: We automatically collect certain information using cookies and similar technologies when you navigate through and interact with our Site.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your usage of the Site and to store your preferences. Cookies are small text files stored on your device that help us improve our Site and your experience, understand how our Site is being used, and tailor our interactions with you.

Your Choices Regarding Cookies

You have the option to configure your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Site, including to monitor the usage of our Site.
  • To manage your account, including to allow you access to and use of our Site.
  • To execute contracts with you, including fulfilling any other purposes for which you provided the information.
  • To notify you about changes to our Site.
  • To allow you to participate in interactive features of our Site when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Site.
  • To monitor the usage of our Site.
  • To detect, prevent, and address technical issues.
  • To send you news, special offers, and general information about other goods, services, and events that we offer, which are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

Sharing Your Information

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, and auditing services.

Legal Basis for Processing Personal Information (For EEA Users)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Your Data Protection Rights

You have certain data protection rights, including:

  • The right to access, update or delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal information.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Data Security

We value your trust in providing us your personal information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

  • Email: info@onpointuc.com
  • Phone: 832-810-3000
  • Address: Onpoint Urgent Care Houston, 3905 Richmond Avenue, Houston, Texas 77027, USA

By using our Site, you consent to the collection and use of your information as described in this Privacy Policy. We are committed to ensuring that your privacy is protected and we shall endeavor to use any information that you provide when using this Site in accordance with this Privacy Policy.

Effective Date

This Privacy Policy is effective as of 01/01/2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

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